Accessibility Statement

1. Our Commitment to Accessibility

As a strategic AI implementation consulting firm operating in Ontario, Canada, we are committed to meeting and exceeding accessibility standards outlined in:

• Accessibility for Ontarians with Disabilities Act (AODA) - Ontario Regulation 191/11
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA - International standard for web accessibility
• Integrated Accessibility Standards Regulation (IASR) - Information and Communications Standards

1.1 Scope of Commitment

Our accessibility commitment covers:

• Use of our corporate website (www.aixens.com) and technical domains (www.aixens.ai www.aixens.io)
• All digital marketing materials and communications
• Client-facing documents and deliverables
• Virtual meetings and training sessions
• Physical meeting spaces and events

2. Accessibility Standards and Compliance

2.2 AODA Compliance

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we:

• Provide accessible customer service and communication
• Make information and communications accessible upon request
• Ensure our website meets WCAG 2.0 Level AA standards (transitioning to WCAG 2.1)
• Provide accessible formats and communication supports upon request
• Train our staff on accessibility requirements and human rights as they relate to people with disabilities

3. Accessibility Features

3.2 Screen Reader Compatibility

Our website is optimized for use with popular screen readers including:

• JAWS (Job Access With Speech)
• NVDA (NonVisual Desktop Access)
• VoiceOver (macOS and iOS)
• TalkBack (Android)
• Dragon NaturallySpeaking

3.3 Mobile Accessibility

Our website is fully responsive and accessible on mobile devices with:

• Touch-friendly interface with appropriate target sizes
• Mobile screen reader compatibility
• Pinch-to-zoom functionality
• Portrait and landscape orientation support

4. Accommodations and Alternative Formats

4.1 Available Accommodations

AI Xens provides the following accommodations upon request:

4.2 Consulting Service Accommodations

For our AI implementation consulting services, we provide:

• Flexible Meeting Formats: In-person, virtual, or hybrid meeting options
• Accessible Presentation Materials: Authorized slides and handouts in accessible formats
• Multiple Learning Modalities: Visual, auditory, and kinesthetic learning approaches
• Customized Training: Adapted training materials and pacing based on individual needs
• Technology Accommodations: Compatible software and tools for diverse accessibility needs

4.3 Requesting Accommodations

To request accessibility accommodations:

1. Contact us using the information provided in Section 6
2. Specify your needs and preferred accommodation format
3. Allow reasonable time for us to arrange the accommodation (typically 10-15 business days)
4. Confirm arrangements before your meeting or engagement

5. Accessibility Testing and Monitoring

5.1 Regular Testing

We conduct regular accessibility testing including:

• Automated Testing: Regular scans using accessibility testing tools
• Manual Testing: Keyboard navigation and screen reader testing
• User Testing: Feedback from users with disabilities

5.2 Continuous Improvement

Our commitment to accessibility includes:

• Regular updates to meet evolving accessibility standards
• Staff training on accessibility best practices
• Integration of accessibility considerations into all new content and features
• Response to user feedback and accessibility concerns

6. Feedback and Accessibility Concerns

6.2 Response Timeline

We are committed to responding to accessibility feedback promptly:

• Acknowledgment: Within 2 business days
• Initial Response: Within 5 business days
• Resolution: Within 30 days for website issues, longer for complex accommodations
• Follow-up: We will follow up to ensure the issue has been resolved to your satisfaction

6.3 What to Include in Your Feedback

To help us address your concern effectively, please include:

• Description of the accessibility barrier you encountered
• Web page URL or location where the issue occurred
• Browser and assistive technology you were using
• Your preferred method of contact for our response
• Any specific accommodation you would like us to provide

7. Accessibility Complaint Process

7.1 Internal Complaint Process

If you wish to file a formal accessibility complaint:

1. Submit your complaint in writing to contact@aixens.com
2. Include detailed information about the accessibility barrier and requested resolution
3. We will acknowledge your complaint within 5 business days
4. We will investigate and provide a written response within 30 days
5. If needed, we will work with you to implement a satisfactory viable resolution

7.2 External Complaint Options

If you are not satisfied with our response, you may file a complaint with:

8. Contact Information

9. Additional Accessibility Resources

9.1 Helpful Accessibility Resources

For more information about accessibility, you may find these resources helpful:

• CNIB (Canadian National Institute for the Blind): cnib.ca
• Canadian Hearing Society: chs.ca
• Accessibility for Ontarians with Disabilities Act: https://www.ontario.ca/laws/statute/05a11
• Web Content Accessibility Guidelines: w3.org/WAI/WCAG21/quickref/
• WebAIM (Web Accessibility in Mind): webaim.org

9.2 Browser and Assistive Technology Support

For the best accessibility experience, we recommend using:

• Modern Browsers: Latest versions of Chrome, Firefox, Safari, or Edge
• Screen Readers: JAWS, NVDA, VoiceOver, or TalkBack
• Browser Zoom: Use browser zoom (Ctrl/Cmd + or -) to enlarge text
• High Contrast Mode: Enable high contrast mode in your operating system

10. Commitment to Accessibility Excellence